How to request a refund?

If you've purchased a report from GeoWarehouse in error, experienced duplicate charges due to technical issues, or have concerns about a document or report purchased, and would like to request a refund, please provide the following information to Customer Service.

• Item bought and reason for the refund request
• The transaction ID # (or copy of the receipt)
• A copy of the purchased item
• Any relevant documentation (if available)

Forward the requested info to Customer Service for approval:*

Email: [e-mail]

Phone: [phone] or 416-360-7542

*All refunds must be approved before they are processed.  If you experienced technical issues and see more than one charge on your credit card, these charges are pending.  Wait 2-3 business days for all charges to post to your card before contacting GeoWarehouse.