I purchased a document and it is hard to read, how can I get a better copy?

If you purchased a plan or an instrument document and it is hard to read/illegible, you can contact Customer Service; we can look into getting a better copy for you.

To request a better copy of an imaged document, you will need:

• your Transaction ID,
• the address the plan or document is associated with,
• and a copy of the poor quality document

Send all this information to us via email at:  [e-mail]   or call us at:  1-866-237-5937 or 416-360-7542 (Monday to Friday - 9 a.m. - 6 p.m.)